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Delivery & Returns

Brexit Update

Tax Charges

For orders made from the UK 20% VAT is included.

All orders sent outside the UK are VAT free. The receiver will be responsible for all the customs and import duties.

Coronavirus (COVID-19) Statement

Dear Customer

At Graham Sanderson Interiors we are continually monitoring the latest news and advice relating to the COVID-19 outbreak. It is our absolute committed intention to carry on business as normally as possible in order to maintain our highest levels of customer service whilst at the same time treating the health and welfare of our staff and you our valued customers as an absolute priority.

Our team will continue to dispatch online orders as usual, as per government advice.

Our friendly customer service team will still be on hand to help via telephone, email or social media

OUR SHOWROOM IS CURRENTLY OPEN BY APPOINTMENT ONLY
PLEASE CALL US ON 01423 568628.

Phone lines open.
Monday 9am – 5pm
Tuesday 9am – 5pm
Wednesday9am – 5pm
Thursday 9am – 5pm
Friday 9am – 5pm
Saturday Closed
Sunday Closed

Fabric and Wallpaper

Most Supplier warehouses are stocked, and the picking and processing of orders continues as normal. Deliveries and daily shipments via our team of domestic and international couriers remain unaffected. There are, however, a small proportion of suppliers who have temporarily closed. Any orders placed with these brands will be kept on back order and we will contact you with an estimated delivery time and a choice to wait for warehouses to re-open or cancel the order and process a full refund.

Made to measure Curtains, Blinds, Cushions

We would like to reassure you that our workrooms are continuing to operate as normal and all current orders will be processed but with slightly longer time frames (between 7-9 weeks).  Any changes we will contact you accordingly.

Website

Our website is fully operational and has a great library of all our collections with over 50,000 fabrics & wallpapers available direct to your door, Worldwide delivery available.

Fabrics are also available as made to measure Curtains, Roman Blinds, Roller Blinds, Cushions, Chairs. Fantastic Homeware is also available from the country’s top fabric and soft furnishing designers.

 

Shipping Information

View standard delivery charges (worldwide)

Wallpaper/Cut length fabric Orders

Delivery will typically take 4-7 working days to any address within the UK although some items may take longer depending on the supplier. Delivery to Europe, USA and the rest of the world will generally take 3 days longer.

 

Made to measure orders

Made to measure Curtains, Roman Blinds & Cushions will take longer as we need to allow for the making time which includes the time it takes to get the specified fabric in for your order.  Our normal lead time is 4-6 weeks but at busy periods this can increase to 6-9 weeks. 

Roller Blinds 2-3 weeks though at busier times this can increase to 4-5 weeks.

Once your order has been completed; we will send you an e-mail to say it has been dispatched.  You can usually expect to receive your order within 1-2 working days when going to a UK address.  Deliveries to Europe, USA and the rest of the world will be 3-10 working days.

Sample orders

Samples are usually sent via Royal Mail.  As we offer such a vast range of products, we are unable to hold stock of alot of the fabrics & wallpapers.  We do therefor have to either request they send them directly to you where possible or wait for suppliers to send us the sample to forward on.  We do aim to get them to you within 3-6 working days in the UK and 7-10 days to Europe, USA and the rest of the world.

 

How will my items be delivered?

We use DHL for most items.  Everything is packed to protect the contents whilst in transit.  Usually delivery companies require a signature upon delivery so please ensure somebody is present at the delivery address. We can leave instructions for the courier to leave your parcels, but this it as your own risk. If your parcel has to come back due to nobody being present at the address then a further delivery charge must be paid before the parcel can be re-sent.

Smaller items including samples will be sent in the regular post and therefore won't require a signature.

IMPORTANT - Please check all packaging for damage upon delivery. Damaged parcels must be signed for as damaged. Any damage that has ocurred in transit that has been signed for as 'received in good condition' cannot be compensated.

 

Out of stock items

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.  As soon as your item is available, we will get it to you as quickly as we can.

 

Tax Charges

For orders made from the UK 20% VAT is included.

All orders sent outside the UK are VAT free. The receiver will be responsible for all the customs and import duties.

 

Wallpaper Orders

We advise that you do not book decorators until your wallpaper has been delivered and fully inspected, we are not responsible for any cancelled decorator fees.

Please note that the minimum quantities accepted for return is 5 rolls of wallpaper per manufacturer as we are unable to return them to the manufacturer if there is a quantity less than this. Returned orders of over these quantities are subject to a 20% handling fee.

 

When will my products be delivered?

After you have placed your order online, we will send you an order confirmation email with the subject 'Thank you for your purchase at Graham Sanderson Interiors'.

If you haven’t received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send our Customer Service team an email or telephone us on 01423 568628 any time between 9am and 5pm, Monday to Friday.

 

What if my order hasn't arrived?

If your order has been despatched and has not arrived within the expected time period, please email our Customer Services Representatives or call us on 01423 568628 between 9am and 5pm, Monday to Friday.

 

What if only part of my order has arrived?

If you have ordered some items such as samples etc with a quick lead time and some with a long lead time such as made to measure, we will deliver the items with a quick lead time first and then deliver the remaining items separately when they are ready.

However, if this is not the case and you have not received the entire order as detailed in the order confirmation email sent to you,

Please email our Customer Services Representatives or call us on 01423 568628 between 9am and 5pm, Monday to Friday.

 

What if my order arrives damaged?

Call us on 01423 568628 between 9am and 5pm, Monday to Friday.

 

What if I'm not in when you deliver?

Deliveries will usually be made Monday to Friday (also Saturday in the case of goods being delivered within 5 days under Standard delivery terms), between 9am and 6pm. If you or the intended recipient are not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.

 

Can I Return My Made To Order Curtains or Roman Blinds?

Where the goods are "made to measure" you shall have no right to amend or cancel your order, return the goods or seek any refund of the price paid by you from us. This is because when we receive your order, the manufacturing process begins immediately and the goods are manufactured to your exact specification. Accordingly, pursuant to Regulation 13(1)(c) of the Consumer Protection (Distance Selling) Regulations 2000, conditions 7.2, 7.3 and 7.4 shall not apply in this case.

 

Returns Policy

Goods to be returned should be organised within 14 days of receipt, and must be authorised prior return.

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened with any seals intact and we will issue a full refund -20% handling fee for the cost of the item excluding any additional delivery charge paid. We can only accept the return of opened items if they are faulty. If you wish to return goods to us you must send them back to us at our contact address at your own cost and risk. We will be unable to issue credits for items that we do not receive.

In the event of us sending you a replacement for a damaged, defective or wrong item, you must return the item to us within 30 days. We reserve the right to charge the price of the replacement item to the payment card used for the original order if you do not return the item within 30 days of receiving the replacement item.

Fabric orders may only be returned if there is a minimum quantity of 5 meters from the same batch.  Returned orders of over these quantities are subject to a 20% handling fee.

We cannot accept any fabric if it has been cut into or damaged in any other way.

 

Our returns policy does not affect your statutory rights

For returns on items which are not faulty, carriage costs will not be refunded.

The charge for a collection by courier is £12.50 within the UK mainland.

Faulty goods or goods sent in error will be credited in full.

Standard Delivery Charges

British Isles

Location Up to weight (kg) Cost
UK (inc. NI) 28kg £6.95
Scottish Highlands 28kg £10
Isle of Wight 28kg £10
Isle of Man 28kg £10
Jersey 28kg £18
Guernsey 28kg £18

Orders over £100 delivered to the British Isles include free delivery (excludes Scottish Highlands, Jersey & Guernsey).

Orders over 28kg delivered to the Scottish Highlands, Jersey, or Guernsey include free delivery.

EU

Up to weight (kg) Cost
5kg £20
10kg £25
25kg £35
50kg £45
75kg £80
100kg £280
Over 100kg £450

USA

Up to weight (kg) Cost
2kg £25
5kg £35
12kg £50
15kg £60
20kg £70
30kg £90
50kg £150
70kg £200
100kg £350
over 100kg £500

Rest Of The World

Up to weight (kg) Cost
2kg £40
5kg £60
10kg £90
15kg £120
30kg £200
over 30kg £380